Our Travel Agent Success Kit

Learn about Grand Giza Travel & Tours, and the level of service we provide to our valued travel agent partners and guests.

Table Of Contents

  • What Is Grand Giza Travel & Tours?
  • Who Are We?
  • Why Choose Us?
  • Just The FAQs
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Egypt is our soul's home

As your eyes and ears on the ground in Egypt – we are your trusted designated source for any and all elements of your travel to our amazing country.  We go far beyond simply organizing elements of an itinerary. We elevate the overall guest experience by tapping into our first-hand local experience, and then serving as your Black Book connector, your creative advisor, your research analyst, your secret book of hidden gems, your concierge and more… 

What is Grand Giza Travel & Tours?

Grand Giza Travel & Tours is a tour operator that provides Egypt travel packages that are authentic, immersive, and very often, exclusive. We specialize in designing fulfilling customized experiences for the seasoned traveler. What sets us apart is that we focus 100% on Egypt in order to achieve a level of expertise a notch higher than large- spanning operators.

Our Promise To You

Our relationships with our travel agent partners are very important to us. So, our main goal is to make our agent partners look good to their clients.  Satisfied and happy clients make for great referrals. We will give you all of the insider info you need in order to turn every customer meeting into a successful sale.

Our Hours

Our office is based in Indiana, and our owners live in Giza, Egypt. We are available from Monday to Friday, 10:00AM to 5:00PM Eastern Standard Time. And for all of those who are traveling to Egypt, we will be available for support and assistance here as well during local hours.

Who are we?

Kimberly Roberts, Co-founder | Chief Experience Officer

A former Indiana farm girl, Giza Egypt is where this seasoned traveler now calls home.  Her passion for Egypt is the impetus for her creating Grand Giza with husband Walid.  To share what she loves about Egypt with the world.

President and Egyptian man standing before intricate Arabic accented wall

Walid Abu Shahad, Co-founder  | President

Growing up in the Bedouin-influenced traditions of southern Egypt, hospitality is part of his DNA. So it was only natural that with a love for business since the age of 10, a career in hospitality was always in the cards.

Lily  | Our Chief Fur-iendly Officer & Queen Of All Hearts

Lily is the newest member of the Grand Giza family. A Yorkshire Terrier, Lily is a big help to her mama by accompanying her at all times.  Her favorite activities include napping, charming all guests, and just generally being absolutely adorable.

Why choose Grand Giza Travel & Tours?

Our Experience Is Your Gain

Our team is either native to the country, or has lived in the country for an extensive period of time.What sets us apart is that we focus 100% on Egypt giving us a level of expertise a notch higher than large-spanning operators.

your time is our time

We are your Egypt experts, US based with our owners living in Egypt.To be available during your office hours, we work on US EST. While your clients travel, our on-site representatives are on local time.

Concierge Service

Our goal is to create itineraries that are tailored to each client’s personal style. The proposal is refined to perfection in every detail with you and your clients, creating dream vacations with the degree of involvement you prefer.

Treasured Partnerships

We value our partnership with our Travel Agents more than anything else. We want to make you feel comfortable and prepared when you are communicating with your clients.


Our guides and services are hand picked, yearly reviewed for quality control, and all speak English. Our guides are storytellers. They are engaging and magnetic, and understand how to create a true “sense of place and time,” and leave indelible impressions.

Valued Partnership

Your choice of Net or generous commissions. If choosing to be paid commissions, you’ll receive a commission check twice per month. We send them the first Friday after your guests have traveled.

professional marketing

Our goal is to create professional materials that can help you to market Egypt to your clients. From branded Egypt guidebooks, promotionals, social media images, and more, we want to equip you for success.

surprising & delighting

In keeping with ancient Bedouin traditions, we love to 'surprise and delight' our guests with extra experiences, and unique (and often handcrafted) Egypt swag personally curated for them.

Just The FAQs

Can we book only tours and transfers with you, if we have already booked the hotels on our own?

Yes, that is totally fine. But we do require packages, no a la carte services.

Minimum of transfer and services you book in a package?

Minimum of 3 services bundled in one package.

Villa Rentals?

We do villa rentals across the country (even off the beaten path). Remember: villa rentals are weekly, Saturday to Saturday.

Do you have contracted air with most major airlines?

No, we don’t, but we are more than happy to leave it up to you or your client directly.

Now that the client is ready to confirm, how does payment work?

Deposit in the amount of 30% is due at the time of booking. Final balance will be due 60 days prior to departure day. In the event of cancellation, deposit and final payments are non-refundable and non- transferable. Grand Giza Travel & Tours strongly recommends purchasing travel insurance. Additional information about it can be provided upon request.

The package looks great, but my clients want to know what the hotels cost. Can you provide the individual costs?

No, we cannot provide itemized costs as we have contract rates that are contingent on the prices remaining confidential and in a package. If your clients are trying to meet a specific budget, we can always suggest ways to cut back on the overall package cost

Is the package refundable?

No, the deposit and any subsequent payments are non-refundable. We highly recommend travel insurance – you can find more details about travel insurance on our website.

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